In order to physically break a key, especially from doing glissandos, it would take an enormous amount of pressure, or you would have to do thousands upon thousands of them. You say you are not a hard (Jerry Lee Lewis style) player, therefore, there must be something else that is causing the damage. I would be somewhat suspect of the repair shops assessment of how why the damage is occuring.
DocZ, here is the best description of glissando that I was able to come up with.
"A rapid ascending or descending of the scale. If a glissando is performed on a piano or harp, not every semitone is played, because the finger is drawn across only the white keys in the case of the piano, or the scale available in the case of the harp. If, however, a glissando is performed on a stringed instrument such as a violin, each semitone would be sounded as the finger is either slid up or down the length of a string, or fingering each note separately. A glissando is also possible on wind instruments, however, each note must be fingered separately with the notable exception of the trombone."
Cheers,
Gary
------------------
Travlin' Easy