Ok, here is my only solution....
http://www.rolandus.com/SUPPORT/SOFTWARE/UPDATES.HTM select either E-500(pc) or (mac) and download it.
extract it on a floopy drive and insert it in the floppy drive.
on your E-500.press "rec+fwd"(before turning it on) andthen turn on the while presing those two buttons.
the E-500 should start loading it.when finshed close it and re open it and then check your songs.
Hope that help.
PS:when loading the OS, it will erase all what's in the user program so make sure you save this before you do what i told you.