Tony,

can you hear me now??



[This message has been edited by leezone (edited 06-23-2010).]

Suppose that Ketron or some body else provide you with the rest of it (new sounds and Styles)....What you are going to do with it?.....installed in you G-70 ?

listen to it, the new styles and new sounds, and new loops, (via others)

because unfortunately that's all i can do,
as Ketron does not release AUDYA4/5

and when they finally release OS4,
i will stop asking for it
and start asking for OS5

Tony & Leezone:

You guys crack me up!

Jim

God Bless!!! This is Sad...i feel Sorry!

(Posted on the Ketron Forum)......

"Well... having a problem which took 1 year to solve and you really believe Ketron customer support isn't so bad after all? Hey, as I said in an earlier post, my SD3 still has the same problem after 2 years with NO resolution from Ketron USA (at least they tried) and absolutely no help from Ketron Italy. In addition, Ketron seems to enjoy releasing products before they are truly tested and reliable. If you bought a car with as many bugs as have turned up in Ketron products you would have gotten rid of it post haste. However, I am glad that at least you finally got your problem solved! Ketron remains - great sound - poor customer service.".........

What is going on over at Ketron does anyone care? At one time I tried to fall in love and possibly purchase an Audya but that feeling has long gone after reading these unacceptable horror stories.....there is NO excuse for this at these prices. Are they selling first..... and then with the money trying to fix all the problems after the sales or what?

I can only talk for myself, I have never been happy that this has taken so long. But if a distributor don't discuss problems with the factory, how can they know. In my case it looks more to be bad communication between Ketron US and Ketron It. Why should parts take months to get to the US and only a few days to Norway. May be the US distributor only order parts once every 3 months or so. I don't really know, but some people at Ketron It. really got things going.
skude

Skude....... all I know, Ketron has lost my trust for now.... and I have performed on stage with many Ketron arrangers X1, X9, SD1, Midjay, was a big fan ....but, as a pro gigging player maikng a living I cannot risk down time with scenarios that have been posted all over with these units.
I really hope they get their act together so that maybe in the future people will not be apprehensive to purchase their products again, Including me.

[This message has been edited by Dnj (edited 06-24-2010).]

As much I as love Ketron sound, I have to agree with many. A $5000 investment is to big to loose on one keyboard. I know some like Frankie and Don haven't had many issues. But I work too hard to shell out $5k and not have the keyboard work correctly. I will continue to support Ketron, I do own one of their products and hope everything works out in the long run.

I would like to know what Ketron thinks when they read & hear about all these problems with their units? Don't theye care and doesn't it reflect sales?