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#289916 - 07/08/10 02:02 PM Re: How can people be like this?
skude Member Registered: 07/15/09 Posts: 388	Quote: Originally posted by Tonewheeldude: please don't twist my words to say that the factory cannot afford to support customers, that is utter hogwash and not what I wrote at all. Skude. Ketron asked you to be patient whilst they looked into the intermitant problem (these are hard to solve). They do not need to contact you again just to say they are still looking into it. 9 days is very little time for this. Have you told the Norway distributor though? As for warranties not being valid outside the country the instrument was designed for. This is standard practise across the board and its how the law states it. I brought a Professional digital camera from germany some years ago. It was the same for me, and the UK distributor would not even supply an owners manual when I told the the seiral number. It is to try and protect each countries finacial interests I guess. Another major company I do service work flatly refuse to honour any warranty for products purchased outside of the UK and customers have to pay the going rate for repairs. They are within their rights to do this and I fully agree with the policy. People should buy from the country they live in (although I understand Skudes situation is a little different.) In the case of Skude and Ketron Italy - they have offered to help him - so why are people complaining???? [This message has been edited by Tonewheeldude (edited 07-08-2010).] TWD Ketron never asked me to be patient or told me they are working on my case. After replacing the parts I told them I still have problems, then they told me to check some cable connectors. It didn't help which I told them june 28. After that I never heard from them. So I really don't know what's going on. You may know things I don't. The guy at the distributor service senter went on vacation the day after he sent me the parts. I can see august comming and me still standing by waiting, if I didn't gig I wouldn't care if took a few more months. skude
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#289917 - 07/08/10 04:06 PM Re: How can people be like this?
mc Member Registered: 07/17/01 Posts: 870 Loc: New York	Quote: Originally posted by skude: Hi all Wanted to share this big surprise. As many of you know, I've had and still have problems with my Audya. Yesterday I received an e-mail which made me speechless. In my inbox was an offer from our friend Tony. He offers me to swap his full working Audya, with mine, with all its problems. He will send his Audya to me first, and then I�ll send him mine. I had to read this mail several times. I got to know Tony here on SZ, and I know that he is an amazing person. He has helped me again and again with my keyboard. He has done what Ketron didn�t do. But to make an offer like this is very special. A part of me says, accept this offer, and my KB problems are gone, but my conscience tells me that this is not correct. An offer like this should come from those who are responsible for the issues that I have, and not from a private person. I've told Tony that I appreciate his offer very much, and that I might go for it later. But first, I think I should wait a bit to try to put more pressure on Ketron and see what happens. One thing is for sure, I did not know there were people like this left in this world where only money counts. skude I have to say Tony's offer was a nice jester but maybe it should have been kept privite. Also unless you have Tony on retainer as your attorney maybe it�s not best to have him evolved with you and your business dealings with Frank. Frank is a great guy and I'm sure that he will do his best to assist you. I also think it is extremely unfair to Frank and his business that he has to defend himself on a public forum for something he can't control. The product is now in Norway, which does not help as far as U.S. warrantee issues, etc. just my 2 cents [This message has been edited by mc (edited 07-08-2010).] _________________________ Ketron X1 (Oldie but Goodie)
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#289918 - 07/08/10 09:31 PM Re: How can people be like this?
Tony Hughes Senior Member Registered: 01/30/06 Posts: 3944	Quote: Originally posted by mc: I have to say Tony's offer was a nice jester but maybe it should have been kept privite. Also unless you have Tony on retainer as your attorney maybe it�s not best to have him evolved with you and your business dealings with Frank. Frank is a great guy and I'm sure that he will do his best to assist you. I also think it is extremely unfair to Frank and his business that he has to defend himself on a public forum for something he can't control. The product is now in Norway, which does not help as far as U.S. warrantee issues, etc. just my 2 cents [This message has been edited by mc (edited 07-08-2010).] MC, I have said all I am going to say on the matter. You point of veiw is not discarded. Thank you Tony _________________________ Tyros 4/Pair SR 350/ PC with a i8 intel chip, XENYX 802, Ford Focus 2 litre/Tascam DR07/Brother printer/Designjet 500/ our Doris/5 Grandchildren/ white boxers short Kymart shipped over and Typhoo Tea Earl Grey
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#289919 - 07/09/10 07:51 AM Re: How can people be like this?
skude Member Registered: 07/15/09 Posts: 388	Quote: Originally posted by mc: I have to say Tony's offer was a nice jester but maybe it should have been kept privite. Also unless you have Tony on retainer as your attorney maybe it�s not best to have him evolved with you and your business dealings with Frank. Frank is a great guy and I'm sure that he will do his best to assist you. I also think it is extremely unfair to Frank and his business that he has to defend himself on a public forum for something he can't control. The product is now in Norway, which does not help as far as U.S. warrantee issues, etc. just my 2 cents [This message has been edited by mc (edited 07-08-2010).] mc I tried to post somthing nice for once. When people try to help I think it's great, not many left. This has nothing to do with Frank, he is a great guy, always tried to help. As far as I know I never said anything to hurt Frank or his business. We have worked together on this, without any problems, as far as I know. No one ever said I had no warranty since I brought the KB to europe, that has never been a issue. Glad you're not my dealer or distributor. Sorry I cannot control other peoples opinion, and many SZoner's just like to pour gas on the fire. skude
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#289920 - 07/09/10 10:17 AM Re: How can people be like this?
mc Member Registered: 07/17/01 Posts: 870 Loc: New York	Quote: Originally posted by skude: mc I tried to post somthing nice for once. When people try to help I think it's great, not many left. This has nothing to do with Frank, he is a great guy, always tried to help. As far as I know I never said anything to hurt Frank or his business. We have worked together on this, without any problems, as far as I know. No one ever said I had no warranty since I brought the KB to europe, that has never been a issue. Glad you're not my dealer or distributor. Sorry I cannot control other peoples opinion, and many SZoner's just like to pour gas on the fire. skude you totally missed the point, good luck with your Audya! _________________________ Ketron X1 (Oldie but Goodie)
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#289921 - 07/09/10 11:01 AM Re: How can people be like this?
skude Member Registered: 07/15/09 Posts: 388	Quote: Originally posted by mc: you totally missed the point, good luck with your Audya! I don't really care.I do need the good luck though, thanks. skude
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#289922 - 07/10/10 09:17 AM Re: How can people be like this?
keybplayer Senior Member Registered: 10/27/03 Posts: 2417 Loc: CA	I responded before knowing the whole story apparently and for that I apologize. So Ketron has sent the parts to skude but the parts don't work?? or at least he can't get them to work anyway. Since there apparently is no factory service center in Norway skude is between a rock and a hard place unfortunately and we all feel his pain. Sending the Audya directly to Ketron Italy is a proposition to consider though and if Ketron is forthright in their business practice(s) they should cheerfully pay for full shipping costs besides fixing the Audya au gratis as well. Although since Ketron has yet to respond to skude's continuing problems this may be a sign they are indeed shying away from taking any further responsibility. We'll see... but hopefully they won't end up giving up on him. That, my friends, would be a travesty in the first degree and would keep me from ever purchasing a Ketron product in the future. Which probably makes Ketron ecstatic by the way. Sad, very sad. Hopefully Ketron will do the right thing and get it resolved for skude ASAP. All the best, Mike _________________________ Yamaha Genos, Mackie HR824 MKII Studio Monitors, Mackie 1202 VLZ Pro Mixer (made in USA), Cakewalk Sonar Platinum, Shure SM58 vocal mic.
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#289923 - 07/17/10 02:37 AM Re: How can people be like this?
gilbert Member Registered: 03/09/02 Posts: 294 Loc: Oelsnitz /E Germany	Keybplayer, Amen to that,put in a nutshell. Gilbert.
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#289924 - 07/18/10 05:30 AM Re: How can people be like this?
Nedim Senior Member Registered: 05/13/08 Posts: 1144 Loc: Staten Island, NYC	Quote: Originally posted by Tony Hughes: Is America up yet! If you sad that and lived in America you would've been in FBI's headquarters by now... them thinking you are planning to blow something up...it sux in here. _________________________ Cubase 8.5 Pro. Windows 7 X64. ASUS SaberTooth X99. Intel I7 5820K. ASUS GTX 960 Strix OC 2GB. 4x8 GB G.SKILL. 2 850 PRO 256GB SSDs. 1 850 EVO 1TB SSD. Acustica: Nebula Server 3 Ultimate, Murano, Magenta 3, Navy, Titanium.
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#289925 - 07/18/10 10:18 AM Re: How can people be like this?
Fran Carango Senior Member Registered: 05/26/99 Posts: 9673 Loc: Levittown, Pa, USA	Quote: Originally posted by Nedim: If you sad that and lived in America you would've been in FBI's headquarters by now... them thinking you are planning to blow something up...it sux in here. And I hope we continue ...and tighten up a bit more.. There is no need to let violence run free in the USA...both..by our own people and terrorist.. Let's get tougher and cut down on this nonsense....those that don't like it..our borders are open (apparently) both ways.. _________________________ www.francarango.com
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