AJ - I just had a SD2 Unit fail. Please email me ASAP. My email
address is in my profile. If anyone knows how to contact AJ please forward this to him.

Deane

The countdown for AJ contacting you is at 8. and you know what that means. One day could be as a thousand yeare and a year could be as a day.. GOOD LUCK!

Yep, no word from AJ yet - nor any other of the Ketron contacts.
What the hell is up with Ketron and their lack of customer support?
Deane

hammer,

Contact me at Ketron_tech@yahoo.com with regards to your SD2 question, and sorry for the delay.

Hi AJ,
I just sent an email to you explaining what happened to
the SD2 Unit.

Thanks,
Deane

I am STILL waiting to for AJ's response to my email. For that matter - Ted at Ketron has not responded to 6 voice messages either. How on earth do they expect people to spend 5 grand on keyboards with this level of NON-SUPPORT?

Deane

Hi hammer,
my sd2 died after I did an update of the os system. It was only 2 or 3 years old at the time. I'd done earlier ones & everything was fine.

Actually had it looked at, & appears the board was corroded.

Ketron service over here isn't great either.

Hi Rikki,
Yes, that is what happened to mine - after the recommended update the unit died. This is a KNOWN problem for units within certain serial number range. I think Ketron should make good on the units effected.

Deane

I referred a friend with a broken XD3. He sent it to AJ to have variations buttons repaired, have the memory upgraded and new styles loaded.
He just got it back. The buttons still don't work, there is apparently no new memory. Some new styles were loaded, but some don't work. $500. plus for this. I'm sure AJ will straighten it out.
DonM

Deane,

I never could figure out the AJ role with Ketron and I still don't, maybe you do. I found direct contact with Ketron a waste of time, here in the UK we have a good main distributor and he has direct contact with the factory. When you buy a Ketron you should all know by now that you are dealing with a very small company, they don't speakey de English (neither do I properly) any repair works and it’s a no no going back to the factory and you appear to have only one man in the USA who can take the top off and get in there. Ketron is sold in Europe in numbers, their USA market penetration is small beer and I can’t see it changing, especially when you hear stories like yours. Great sounding product but perhaps if you have no proper service backup it’s too high a price to pay. The sound quality turns your head and common sense goes out the window, when you are buying the product, you never think it will go wrong and it will. Anything that is built in small numbers will carry a payload when it comes to reliability, there are no great funds for R&D.

Hope you get it sorted Deane but it’s not looking good.

Tony