As follows"

Hi, well after much research and countless hours of testing plugging and unplugging devices, I think I have finally worked out what is wrong with Audya when it freezes. It runs out of poliphany! Thats it. Sustain pedal in, Freeze, sustain pedal out, no freeze!.. Now what to do next. I need someone from Ketron or close to them, to tell me why the program OS goes into stack overflow which causes the freeze and enevitable switch off to restart. Is there a missing file? or is it a corrupted file? or does this require a new update to fix so that I can continue to use the pedal, or is it the pedal that is the problem?

Thanks so much for any help, I really do love the Audya and looks like its back in my better book now.

I'm glad you are on track to finding the problem.
Using the sustain pedal did not cause my Audya to freeze. In fact nothing did. However, I only used it on one voice, or occasionally a layer of two voices, at a time. I'm certain my style of playing would never approach using up the available polyphony, even using sustain.
I also never used the midi connection function. Couldn't think of a reason to. Maybe my simpler needs were a reason that I didn't have problems.
Anyway, best wishes with this wonderful instrument.
DonM

Robbo,

You might be right , you may not be right, I never used a pedal and mine froze up, Audya is an enigma rolled up in an enigma and even if you did find something wrong getting the factory to listen to you well you’ll see, you will grow very old waiting. There are various problems that people have got, not certain they are software or hardware, the problem is getting Ketron to listen, TWD will no doubt pick it up from the UK, Robbo please don’t hold your breath., move on Robbo, I am. BTW there are people who have not had any problems.

Tony

That's great you have a repeat for it Robbo. AJ will most probably report it to Ketron and that will give them a big clue to what the bug is. Even though Tony had the freeze without the pedal it still may well be polyphony related.

Even if users don't get a response from Ketron I am sure they are keen to clear up the bad publicity these problems are getting. If you go to Google and search for "Ketron Audya problem" ... this forum comes up at the top of the list. I'm sure they would prefer to clear that up.

Nigel,

I hope they do get to the bottom of these problems, Skude's still gots his, getting it fixed is another thing, hope AJ can kick Ketron into doing something, they always appear to know better or as Robbo knows do nothing.

Regards

Tony

As your double posting here goes:

Robbo, honestly, this is not a Ketron support forum and whilst its fine to air your grievances, if you have a problem you realy do need to put the effort into chasing your distributor, after all they took your money to support you.

I know for a fact that if we have a problem similar yours at Ketron UK (and in all honestly it does happen from time to time) Ketron Italy work with us to resolve the problem. We can talk to them by phone and email. Some issues take a little longer if they are more challenging, but we have always been able to work them out.

I don't know about your particular problem (first I have heard of it) - but the factory do need to know so they can help, so please do contact your distributor.

Send your serial number and the checksum and alltabs test results as the factory are only going to ask for that information anyway.

just to add.

Our demo Audya does not lock up even with 5 voices on the right plus left voice, full arranger running and playing fistfulls of notes with sustain.

TWD,

Is right Robbo and if you were in the UK you would get it fixed, he would fix it, if your dealer can't put it right then it should go back to Italy and ketron need to look at their dealerships they are just taking your money and moving boxes. I did tell you an enigma in an enigma you see TWD does not have the same problem with all the stops pulled out. You have only found one piece of gold Robbo now go find some more, the first bit was fools gold ( only kidding) I know what the pain is like with the Audya I had a dose. When you were a lad.

Hope you do get it fixed ?????

I just have this funny feeling about this and it will not go your way!!

Do you know how far Italy is from you.

Best wishes

Tony

I for one am glad he posted this problem and possible fix on the General Arranger Forum. I'm sure most of us non Audya owners do not visit Keytron Forums, so this is a good location for those thinking of a possible purchase.

It certainly has given me second thoughts...

I'm glad to see this stuff out in the open as well...some time ago, I passed on the link to this forum to several of the dealers I visit, as well as some salespeople and even a few clients...they peek in on Synth Zone General Arranger Forum (and also the brand specific ones) fairly frequently.

Ian

I wasn't suggesting Robbo (or anyone) should refrain from talking about problems here, but its not the place to get more technical issues such as this resolved and certainly it is totally pointless complaining about poor support and becoming frustrated when nobody from Ketron Italy posts a reply on this board. I try and help from time to time as does AJ but its not our place to start emailing the factory about a fault with an Australian Audya.

There is nothing wrong with sharing knowledge or asking for help, but clearly when there is a problem such as with Robbo's Audya, then surely the distributor should be the first port of call. I for one would be on them like a ton of bricks until the situation is resolved.

By the way, Ketrons phone number is on their website - the office staff speak English...anyone can pick up the phone if they realy cant get satisfaction from their distributor. I talk to them regularly this way.

_________________________________________________________________________________________________________________________________________

Hi TWD,,, really it's not so much an angry rant, but more of a want to have a list of ways to correct an error, and then if all else fails contact the distributor. In my case Im in Melbourne the Seller/Distributor in Sydney 800 miles away!. I'm sure you can appreciate the dilemma in sending or loosing a board when the problem happens intermitantly, and takes hands on for hours (no warranty now) sometimes to reproduce or locate an error.

In my case the sustain pedal, I understand you have a flawless Audya, why is this when others have not?? and it does seem to be random faults with no real pattern or logic in the problems being experienced. More like a OS corruption, than a hardware problem.

Well I am happy now, I'll try a different pedal to eliminate the faulty pedal cause, and then after that if its the same will contact distributor/ketron italy

Thanks mate, dont get me wrong I only want whats best for all

Robbo,

An answer to your question about TWD having a perfect Audya is simple. if he had a faulty one he would fix it and then it would be faultless, you assume it was faultless out of the box, I wasn't so lucky like you. I will say this again and again, no one wants to part with a KB and send it anywhere out of your sight to have it fixed, where ever it needs to go, least of all a dealer who knows less than you about it. What should happen is rather simple and perhaps does with other KBs, a clear, clean, unambiguous, no frillies, no cash layout out, swap, yes you got it a new KB, not rocket science, a box arrives at your front door,you take your faulty KB put it in the box and call DHL and the collect is already prepared. When ketron set up their dealer network they need to look at the logistics of getting faulty items back to base, it's part of doing good business,its called PR, you cannot blame the customers for not wanting to let go of an item they need for their work with such poor and in fact no existence response. Robbo, you need to take a very close look at yourself in the mirror and ask yourself do you want this to go on, because go on it will unless you take action, no one from the manufacturers will do or your dealer. I always say you need to make a least one decision a day, trying getting rid of the Audya it will be a start, you are getting nowhere with your approach. I am even having trouble selling mine, you haven't started yet, seriously Robbo you are going round in circles and hell it's not your fault, you tell me if I am wrong, the Audya doesn't sound that good you should take all this. Have you thought it wasn't designed to be played upside down, just a thought...Doh tinny

Tony

I came to the forum today because my MS40 freezes up on start up and I was hoping to find a solution. Now I see the Audya is also freezing up. When my MS40 freezes it is on start up. I have to open the case, press on the chips, they crack a little, then it works again. But this is too unreliable to use for live gigs. Does anyone know about fixing this? I think it is related to grounding. It is worse when I use an extension chord. Thanks for any help you can provide. Much appreciated.

These are old war wounds from the Audya ( and I am getting all emotional now) these all got fixed, no one has an Audya locking up anymore and I don't think it's anything to do with extension cords and I don't want to talk about it anymore, I get upset and start shaking.. the MS40 is an old piece of kit, surely if it did have lock ups they would have been cured or known about. TWD is perhaps your best man ever with this kit, not sure he is that old he would remember a MS40 unless I have my facts wrong on the age of the MS40.. good luck with it. If you are distrubing something when you take the top off a clean and look for dry joints might be in order.


Tony

My X1 froze.....my Sd1 froze....My Midjay froze...nuf said.

Donny,


Turn the heating up a notch or two, you can't take all that money with you.