Thanks Gunnar Johnny
Got to talk to a very helpful person today. Told him about my Audya problem, and he knew right away what I was talking about. He was working to solve the same problem on a customers Audya. He was waiting to get some information next week, they think this update problem has something to do with the earlier Audya 76 motherboard. I will call him by the end of next week to know more.
BTW ,GJ, now you have the chance to get the Audya you always wanted, make me an offer. 3HD's, flight, Fs 13, exp. pedal. I will get it fixed first, or you fix it, lower price
skude

Hi skude.

Good to hear that the phonecall gave result. S-T H and his staff at BKS has always been very serviceminded and wiling to help.
Hopefully things work out for you this time.

Hmmm, Audya did tempt me as much as I sold my SD1 before Audya ever was to buy, and the rest of the story is written in more than one tread and post here at SZ.
But, the big question is if it's worth dig as deep in the pocets to buy problems or/and if the train has left the station regarding Audya?
Anyway, I don't think you're going to sell when get it fixed, and if you do, I guess the price will be pr. kg. and Audya is heavy!
I might consider your offer when the doctor made a diagnosis and cure to make it work well again..... depending of how good you bait is.

Cheers
GJ

Personally I don't think its a problem with the age or version of the motherboard as 90% of our Audya users in the UK upgraded and 100% of them without problems. We had the first shipment of Audya's internationally (well before the USA) and so they will predate yours. There have been no real changes with hardware anyway except for the introduction of the Supersolo RAM slots and some very minor component changes that will not affect software.

Lets hope your techy can help. But you have the official numbers to call if you need to.

Still waiting for a solution to my Audya problem, I'm not the only one waiting to hear from the big guys (Ketron). Calling back next week. My guess, MM starting tomorrow, customer support not first priority
skude

Your right, its going to be all hands to the pump for the next few days.

Called the technician again, that is working on a Audya problem similar to mine. Still he hasn't heard anything from Ketron how to solve this problem. Makes me wonder, If Ketron don't care about their "own people" I can understand why they don't bother to reply to me.
skude

Skude, I have given you the phone number for Ketron Italy - If your own distributor (USA) will not help, please call Ketron yourself and refuse to get off of the phone until you speak to someone who will assist you.

Stop complaining and take action yourself by picking up the phone...its not that hard. Do not allow yourself to be fobbed off by others! How do you even know that this so called Ketron technician has been in contact with the factory at all?

TWD
Yes you gave me the phone number, the reason why I'm not calling, for the first my ,technical english is not very good, and I will have a hard time explaining my problem, and if i get an answer from someone that is a specialist on this I will probably not understand all he is saying, it will be like calling a computer specialist, when he explain you will have no clue what he is talking about. And Ketron has my e-mail where I tried to explain, you did the same, they can just hit the reply button. This guy I talked with about my problem is a great person and I do trust him, if he is waiting for answer from the factory or distributor I don't know, but I do know he will help. I can't see that there will be any help from the US, they are gone. Let's get one thing clear, I never asked for anything for free, I just want this to work. I will never stop complaining about this bad Audya support, I know you are a distributor (wish you were mine) it's your job to defend Ketron, I fully understand that. Even though I did not buy the KB from you, you have been very helpful to me and I appreciate that very much, you also tried to help me on this problem, but it makes me wonder why Ketron ignored your question to them about my Audya problem. Anyway, I will wait and see how it goes with my contact with this keyboard center, and I will get back with updates, when there is any news, and my complaints will go on, those of you that don't like it, just don't read. I don't think I have said much about this on any forum, and I guess Nigel will let me know, if there is something he don't like.
Regards
skude

I re-read my last post and it came out a little stronger than I intended it to be - sorry. I hope your technician can resolve the problem for you soon.

What worries me is that there are new products on the way, I ask Ketron Italy, what about an unfinished Audya.? They know what we mean! The fixes to the the timing issues for a start and so on. It's like hitting your head against a brick wall, timing issues should not be part of a charged upgrade ie Aj and Ketron UK.

These are things we expect as a norm, not an exception to the rule