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#35277 - 05/21/10 12:47 AM
Re: Never ending Audya problem??
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Member
Registered: 07/15/09
Posts: 388
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Yes, I sure hope my Audya problems will be solved by replacing the CPU board.  I never asked for a new keyboard, I never asked for my money back, only thing I'm begging for is to get the parts I need fast. I like this KB very much, and just want this to work. Have I been patient enough?? 10 months with a not working brand new KB. Another thing, I miss information on what's going on, E.G. is parts in stock, when will they be shipped. How long will it take, etc. My Audya was in a better mood this morning, with sound from outputs, and even count in working. Then we got another issue, for the first time I have problems with not beeing able to get full volume on the right hand sounds, they are all very low. Like going from zero to half volume.  Maybe I should write a book about my Audya, I guess no one would read it, boring, too many pages. 
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#35278 - 05/26/10 10:00 PM
Re: Never ending Audya problem??
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Senior Member
Registered: 01/30/06
Posts: 3944
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Skude, I have been thinking about you Audya, if there is a problem on the MB or the SB and there appears to be a few more pooping up with the same problem, the PCBs are multi layered, if there is a common fault say a track failure or a component, that cannot be reworked, a new PCB design may be totally out of the question. There is some underlying reason why Ketron have not just shipped a MB & SB express to you. I would ask Frank about the prospects of sending the Audya back to him and getting your money back, it will be a pain to him he will need to send it back also but it will test his resolve and Ketron. After all in law he is the dealer you bought it from and he is your first port of call, I don’t think Frank can keep saying he is doing all he can and nothing happens, he has got to start kicking backside hard, your guarantee is nearly out and then what goodbye Skude. Good luck Skude you have been patient with the Audya beyond belief, you must think it is worth it, I have got over that one now. BTW have you had a chat with a solicitor about the whole thing, you living on a different continent? Could you attack Ketron direct. Tony BTW Skude, if and when you do get the PCBs compare them very closely with the old ones, are there different issue numbers on the PCBs this will help others if Ketron have redesigned the PCB from the original and there is truly a common fault, just a thought. [This message has been edited by Tony Hughes (edited 05-26-2010).]
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Tyros 4/Pair SR 350/ PC with a i8 intel chip, XENYX 802, Ford Focus 2 litre/Tascam DR07/Brother printer/Designjet 500/ our Doris/5 Grandchildren/ white boxers short Kymart shipped over and Typhoo Tea Earl Grey
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