I'm not too happy about the many empty promises made by AJ and the lack of customer service. He simply refuses to answer my messages.

I had asked him to have the ability to read midi files on the Audya. By that I mean, the ability to see the notation which isn't new technology and can be found on about any keyboard, except the Audya.

Last year he said that he'd be going to Italy and inform Ketron about it. Never happened. Now he tells me to contact Ketron myself. We all know that this if of no use as Ketron simply doesn't care to reply. Now he tells me that the SD7 has it. Like I'll have to get the SD7 just to have this feature.

Correct me if I'm wrong but I doubt that it'd be difficult to have this feature implemented on the Audya via a software upgrade.

What's the use of playing midi files if you can't see the notation. It's not that I use midi files to play and simply play the right hand part. I use it to study music, especially the tricky parts and the chords.


Thing is, no matter how much AJ is praised on the forum, he doesn't provide what he promises. Before I bought the Audya he'd send me emails every day. Now I don't even get a reply.

Anyway, I'm starting to see that most Ketron owners were/are right about the lack of service. I see no other alternative than to sell the Audya Ajamsonic.

SD7 also doesn't have notation and have a lot software issues.

According to AJ it does have this feature. But what's the use of me getting in touch with Ketron if they have a history of not replying or caring what their customers want.

Should've gone for Yamaha. Good after-sales service and support (voices/styles/packs).

http://www.ketron.it/images/ketron/Manua...rics_score.html

Notation only thru PDF file.

This is what I'm talking about:




Play a midi file and see the notation. What's the use of playing a midi file if you can't see notation.

To be able to see all tracks. A great tool in learning songs, tricky parts, techniques, arranging, etc.

All the major brands have it except Ketron. What do I care about audio guitar. Yamaha's guitars sound much better in the first place.

Basically it's Ketron telling you what to like just because they like it. What customers like is not of any importance. Can't even get a reply.

My Korg PA900 has this feature.

Hi MSoft,

Yes, Korg has this feature. In fact, the pic is showing the feature on a Korg PA.

It's a great learning tool but Ketron thinks it's not important. They only care for what they like and then you're supposed to like it as well.

Why tell me that I have to ask Ketron myself when AJ says that he informed them about it. Yet even he doesn't get a reply. Then what are my chances of getting one?

From what I read here and elsewhere, more Ketron keyboards are sold by customers than by Ketron sells to customers. Doesn't take a genius to figure out why.

At my opinion, Ketron SD7 is based on Linux operating system. May be in future Ketron implements this feature with new system updates. And implements more languages support in Lyrics.
I hope.

Hi my friend,

If you are not impressed by the Audya's audio guitars, then the Audya is not for you. I have both Yamaha & Audya & I am still impressed with the Audya, even after six years. Good value for money and as far as real, live band sounding is concerned nothing else comes close.

Yamaha = WOW
Audya = REAL

Also, AJ can relay your request to Ketron, but that's all he can do. He cannot re-write the Audya's OS program. You are expecting too much from him. As far as Ketron is concerned, he is one of the good guys. Always keep that in mind.

Anyway, just my 2 cents...

Henni

Why do I have to be impressed by the audio guitars? Did you buy an Audya just because of the audio guitars?

No one expects him to rewrite anything. But I don't like to have contrasting replies. What should or shouldn't I believe in the end?

Also, he told me, before I bought it, that it could be done. After he'd sold it, end of story.

Taike,
It's simple if you don't like it - sell it and move on. Does no good to get on a forum and gripe about it. EVERYONE knows if you buy a Ketron product you are on your own and the Italians seldom if ever, respond to user input. As for AJ - well I suspect he is doing just about all he can do and must rely on Italy to provide changes or improvements. One thing for sure, I have gigged with Roland, Korg, Yamaha keyboards and none of them provide the realism of my SD7.

Just sayin'
Deane

Right, Hammer. Like no one ever gripes on this forum.

Hi Taike,

I confirm what Henni says because I'm working with a Tyros 4 and an Audya5 with the AJ Update. After 3 years on stage it is still working well and I love this LIVE-sound, it's quite different to the Yamaha sound.
Don't expect, that Ketron changes anything or gives a support or service like other brands. In case of problems, I rely on the service of my dealer.
Now, take it as it is and if you are not impressed, sell it.
I enjoy, living with it.

Regards
Tom

I was told by AJ that it shouldn't be a big problem to have this feature implemented on the Audya, that it wasn't that hard to do.
Later on he said that he was going to Italy and inform them. Never happened.
Then much later on, he tells me to get in touch with Ketron myself like that will make any difference. To me it says that he doesn't care and it is my problem. What influence do I have that Ketron cares what I say. I think AJ has much more influence than I do so why I have to deal with Ketron?
A company should cease business if it doesn't care for its customers. Has no business doing business.
You guys gripe and complain when an update's a bit slow. Yet I am not allowed to have my say. Thanks a bunch.
He's left me in the cold as soon as he sold it the keyboard to me. Don't see him replying here, do you? Sent him two messages, no reply. Typical! I no longer trust or believe him, simple as that.
Also said that he'd be in Thailand and Cambodia in June. Never happened.
He did find time though to send me a request to add him on linkedln last week. Like that will dove anything.

So anyone wants to have an Audiyasonic? Just a year old, looks brand-new. Guess not!

And if the next update takes ages or comes with bugs, don't gripe about it either.

You are very welcome. I can see from this thread that you have certainly been allowed to have your say. But you seem to think otherwise.

The only party that can make an OS change is the manufacturer. All you can do is contact them. If they don't respond there is nothing else anyone can do. While onboard notation would be nice there is nothing to stop you driving a midi sequencer with notation facilities to your Audya from a PC.

Thanks, Nigel. Will see into that although I don't have a PC but a Macbook Air.

Any suggestions as to which software to use? Does it do the same as what Korg offers (see pic above)?

Case not closed but I'm done here.

Taike,

I have just stumbled upon this thread and saddened by the outcome.

At no time do I believe I mis-lead you (as some may infer after reading this) into purchasing a KETRON AUDYA because it has or will have notation. True - you did ask me if KETRON would ever implement this and I said I would pass it onto them (which I did and can send you a copy of this notification upon request).

* Can notation be implemented on Audya? Based on the coding which I am aware of - yes.
* Will notation be implemented in any future OS by KETRON? I told you, I would send this request forward as it was important (mind you, a few others have asked for this as well). KETRON (whom you can contact direclty as I shared with you at:- Ketron@ketron.it) is the only 'one' that can answer this and even give you a date - if applicable.

Yes I can make some modifications to KETRON's software, however I cannot release these modifications to the public without authorization from KETRON and they have the final say.

Appart from the notation issue above, what question(s) related to Audya and KETRON products have you asked us and not recevied support or help?

If I have/had given you any false hope, I want to appologies as that was not my intention.

I would suggest following up with Nigel's suggestion too as an immedicate cure for the notation feature you must have.

Thanks,

AJ

I had a look at this kind of software but it tells me nothing. Does it do the same as what can be found on the Korg/Yamaha? The option to modify midi files, delete tracks, to see the notation, etc. I'm open to suggestions. I have no idea and neither can I find any information on Youtube where that feature is demonstrated on a keyboard. Like I mentioned before, I don't understand the purpose of playing midi files when you can't see notation.

AJ, I sent you two messages and never got a reply. The last reply I got is the one where you told me to get in touch with Ketron myself which is pretty useless as Ketron doesn't answer messages from what I gather on this and other forums.

Anyway, I don't have much hope that I'll ever have this feature, be it from Ketron or the software Nigel mentions. I have no idea what's out there so once again pretty helpless. My Audya is up for sale (see Wanted to Sell & Buy) unless a miracle happens.

I miss the Russian language in the files names and KAR files.
It is possible to implement Russian codepage ?

Ketron SD7

[video:youtube]http://youtu.be/BGeED-hQRZQ[/video] i would like to stick my head in this topic as i think its important i am the owner of a ketron set thats for sale and i must say that i nearly know the ketron back to front and years ago i use to love my korgs,what i have to say yes i am very happy with my ketron and no why is that cause there is a few bugs need to be fixed and programs to do editing wich at the moment is a struggle,1 eg, if i have 2000 loops i am struggling to find and map them in a short time takes ages isnt the ketron audya all about wav loops well its a struggle now I have many customers around the world especially the balkan side very intrested on this ketron audya so much id like to promote it but fritend to do so cause the error it has (bug) and the lack of editing capabilities i dont like to take the blame for false information as for ketron italy they maybe should wake up and listen to customers and the world if they they want there product to sell cause at the moment i still see korg being the favorite by far around the world especially the balkan side so at the end of this many are scared to buy a ketron audya and fail,the ketron audya has big potential to sell more than korg but needs a little work,my ketron set you may view on you tube and will know i am getting at ketron has potential but needs to be completed

Just called by to edit a sticky post, but I would just like to point out a misconception regarding customer support from the Ketron factory and head offices.

Emails submitted via the website or directly to the offices are forwarded on to the senders local Ketron Distributor - often with an answer allowing the distributor to give good customer support.

With regards to the ability to display notation, to keep the Audya at a cost in line with the competition we should expect some features are not available on all instruments. Ketron decided to drop the sequencer package from their later instruments in favour of a technology overhaul using modern streaming data (something not yet adopted by other manufacturers) Whilst this enables the use of Live Audio styles in the hundreds (compared to, for example Yamaha's 30 or so Rom based audio styles on Tyros), with up to 8 bars per arranger, extensive Live guitar loops, Audio and Midi synchronization and advanced editing of styles using a massive libaray of pre recoded Audio and Midi loops, the cost of development and software engineering rules out the possibility of an arranger that can do absolutley everything.

When the Audya was first released I spoke to Ketron Italy about the Sequncer matter. They replied along the lines of: "with the advancement of personal computing technology there are already on the market, excellent sequencer programs, sometimes even freely available that can be used in place of an onboard sequencer". Since then things have moved on further and for a relatively small amount (under �100) you can have a touch screen tablet connected to your Audya complete with sequncer and score reading software. Some users even have their tablet linked to their Audya so that selecting a registration will display the correct score.

In summary, if an instrument were built that included every possible feature the cost would be too high. That is why it is good to have the choice of different manufacturers products that offer different levels of technology and feature.