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#413325 - 12/20/15 12:58 PM Re: Promises and non-existent customer service [Re: Taike]
hammer Offline
Senior Member

Registered: 01/27/08
Posts: 2403
Loc: Texas
Taike,
It's simple if you don't like it - sell it and move on. Does no good to get on a forum and gripe about it. EVERYONE knows if you buy a Ketron product you are on your own and the Italians seldom if ever, respond to user input. As for AJ - well I suspect he is doing just about all he can do and must rely on Italy to provide changes or improvements. One thing for sure, I have gigged with Roland, Korg, Yamaha keyboards and none of them provide the realism of my SD7.

Just sayin'
Deane

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#413335 - 12/20/15 05:24 PM Re: Promises and non-existent customer service [Re: Taike]
Taike Offline
Senior Member

Registered: 03/28/02
Posts: 2814
Loc: Xingyi, Guizhou (China)
Right, Hammer. Like no one ever gripes on this forum.
_________________________
最猖獗的人权侵犯 者讨论其他国 家的人权局势而忽略本国严重的人权 问题是何等伪善。

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#413383 - 12/21/15 03:23 PM Re: Promises and non-existent customer service [Re: Taike]
Tom04 Offline
Junior Member

Registered: 11/20/13
Posts: 17
Hi Taike,

I confirm what Henni says because I'm working with a Tyros 4 and an Audya5 with the AJ Update. After 3 years on stage it is still working well and I love this LIVE-sound, it's quite different to the Yamaha sound.
Don't expect, that Ketron changes anything or gives a support or service like other brands. In case of problems, I rely on the service of my dealer.
Now, take it as it is and if you are not impressed, sell it.
I enjoy, living with it.

Regards
Tom

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#413393 - 12/21/15 04:40 PM Re: Promises and non-existent customer service [Re: Taike]
Taike Offline
Senior Member

Registered: 03/28/02
Posts: 2814
Loc: Xingyi, Guizhou (China)
I was told by AJ that it shouldn't be a big problem to have this feature implemented on the Audya, that it wasn't that hard to do.
Later on he said that he was going to Italy and inform them. Never happened.
Then much later on, he tells me to get in touch with Ketron myself like that will make any difference. To me it says that he doesn't care and it is my problem. What influence do I have that Ketron cares what I say. I think AJ has much more influence than I do so why I have to deal with Ketron?
A company should cease business if it doesn't care for its customers. Has no business doing business.
You guys gripe and complain when an update's a bit slow. Yet I am not allowed to have my say. Thanks a bunch.
He's left me in the cold as soon as he sold it the keyboard to me. Don't see him replying here, do you? Sent him two messages, no reply. Typical! I no longer trust or believe him, simple as that.
Also said that he'd be in Thailand and Cambodia in June. Never happened.
He did find time though to send me a request to add him on linkedln last week. Like that will dove anything.

So anyone wants to have an Audiyasonic? Just a year old, looks brand-new. Guess not!

And if the next update takes ages or comes with bugs, don't gripe about it either.


Edited by Taike (12/21/15 04:48 PM)
_________________________
最猖獗的人权侵犯 者讨论其他国 家的人权局势而忽略本国严重的人权 问题是何等伪善。

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#413404 - 12/21/15 10:06 PM Re: Promises and non-existent customer service [Re: Taike]
Nigel Offline
Admin

Registered: 06/01/98
Posts: 6483
Loc: Ventura CA USA
Originally Posted By: Taike

You guys gripe and complain when an update's a bit slow. Yet I am not allowed to have my say. Thanks a bunch.


You are very welcome. I can see from this thread that you have certainly been allowed to have your say. But you seem to think otherwise.

The only party that can make an OS change is the manufacturer. All you can do is contact them. If they don't respond there is nothing else anyone can do. While onboard notation would be nice there is nothing to stop you driving a midi sequencer with notation facilities to your Audya from a PC.

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#413409 - 12/21/15 10:54 PM Re: Promises and non-existent customer service [Re: Taike]
Taike Offline
Senior Member

Registered: 03/28/02
Posts: 2814
Loc: Xingyi, Guizhou (China)
Thanks, Nigel. Will see into that although I don't have a PC but a Macbook Air.

Any suggestions as to which software to use? Does it do the same as what Korg offers (see pic above)?

Case not closed but I'm done here.


Edited by Taike (12/21/15 11:13 PM)
_________________________
最猖獗的人权侵犯 者讨论其他国 家的人权局势而忽略本国严重的人权 问题是何等伪善。

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#413498 - 12/22/15 06:04 PM Re: Promises and non-existent customer service [Re: Taike]
Ketron_AJ Offline
Moderator

Registered: 03/21/01
Posts: 3602
Loc: Middletown, DE
Taike,

I have just stumbled upon this thread and saddened by the outcome.

At no time do I believe I mis-lead you (as some may infer after reading this) into purchasing a KETRON AUDYA because it has or will have notation. True - you did ask me if KETRON would ever implement this and I said I would pass it onto them (which I did and can send you a copy of this notification upon request).

* Can notation be implemented on Audya? Based on the coding which I am aware of - yes.
* Will notation be implemented in any future OS by KETRON? I told you, I would send this request forward as it was important (mind you, a few others have asked for this as well). KETRON (whom you can contact direclty as I shared with you at:- Ketron@ketron.it) is the only 'one' that can answer this and even give you a date - if applicable.

Yes I can make some modifications to KETRON's software, however I cannot release these modifications to the public without authorization from KETRON and they have the final say.

Appart from the notation issue above, what question(s) related to Audya and KETRON products have you asked us and not recevied support or help?

If I have/had given you any false hope, I want to appologies as that was not my intention.

I would suggest following up with Nigel's suggestion too as an immedicate cure for the notation feature you must have.

Thanks,

AJ
_________________________
[KETRON - USA]
Design Engineer & Product Specialist.
www.KetronAmerica.com

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#413512 - 12/22/15 08:27 PM Re: Promises and non-existent customer service [Re: Taike]
Taike Offline
Senior Member

Registered: 03/28/02
Posts: 2814
Loc: Xingyi, Guizhou (China)
I had a look at this kind of software but it tells me nothing. Does it do the same as what can be found on the Korg/Yamaha? The option to modify midi files, delete tracks, to see the notation, etc. I'm open to suggestions. I have no idea and neither can I find any information on Youtube where that feature is demonstrated on a keyboard. Like I mentioned before, I don't understand the purpose of playing midi files when you can't see notation.

AJ, I sent you two messages and never got a reply. The last reply I got is the one where you told me to get in touch with Ketron myself which is pretty useless as Ketron doesn't answer messages from what I gather on this and other forums.

Anyway, I don't have much hope that I'll ever have this feature, be it from Ketron or the software Nigel mentions. I have no idea what's out there so once again pretty helpless. My Audya is up for sale (see Wanted to Sell & Buy) unless a miracle happens.


Edited by Taike (12/22/15 08:41 PM)
_________________________
最猖獗的人权侵犯 者讨论其他国 家的人权局势而忽略本国严重的人权 问题是何等伪善。

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#413515 - 12/22/15 11:57 PM Re: Promises and non-existent customer service [Re: Taike]
MSoft Offline
Member

Registered: 12/15/15
Posts: 41
Loc: Vilnius, Lithuania
I miss the Russian language in the files names and KAR files.
It is possible to implement Russian codepage ?

Ketron SD7

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#413517 - 12/23/15 02:43 AM Re: Promises and non-existent customer service [Re: Taike]
rob Offline
Member

Registered: 09/02/14
Posts: 79
Loc: Australia
[video:youtube]http://youtu.be/BGeED-hQRZQ[/video] i would like to stick my head in this topic as i think its important i am the owner of a ketron set thats for sale and i must say that i nearly know the ketron back to front and years ago i use to love my korgs,what i have to say yes i am very happy with my ketron and no why is that cause there is a few bugs need to be fixed and programs to do editing wich at the moment is a struggle,1 eg, if i have 2000 loops i am struggling to find and map them in a short time takes ages isnt the ketron audya all about wav loops well its a struggle now I have many customers around the world especially the balkan side very intrested on this ketron audya so much id like to promote it but fritend to do so cause the error it has (bug) and the lack of editing capabilities i dont like to take the blame for false information as for ketron italy they maybe should wake up and listen to customers and the world if they they want there product to sell cause at the moment i still see korg being the favorite by far around the world especially the balkan side so at the end of this many are scared to buy a ketron audya and fail,the ketron audya has big potential to sell more than korg but needs a little work,my ketron set you may view on you tube and will know i am getting at ketron has potential but needs to be completed

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