Aftersales & service are Alfa & Omega if you ask me, but...
to put an unfinished product out to the customers at a very high cost, and and let the customers be beta testers are no good policy.
Better let some trusted heavy users do the beta tests while advert that great news are on the way at a date to be kept.
Not personal AJ, you sure do a great job, but Ketron (as others) have a (Audya)history that made me jump at other brand(s).
Wish I could visit at Musikmesse, but we'll se in 2019 or 20...