I agree with both your statements. With YouTube demos, discussion forums, 30 day return policies, and price comparisons buying online is very attractive. No more trying out a board in a store with some guitar player blasting his Smoke on the Water riff or being next to the drum section . And the salespeople in these stores are just not up on keyboards.
Its a shame but knowledgeable people like Frank and George in Calif. are a rarity.
Must be nice to try something out live and have someone there who can answer your questions.
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Bill in SC --- Roland BK9 (2) Roland BK7M, Roland PK5 Pedals, Roland FP90, Roland CM30 (2), JBL Eon Ones (2) JBL 610 Monitor, Behringer Sub, EV mics, Apple iPad (2) Behringer DJ mixer