They should have realized their mistake right away as soon as they went to order it from the distributor. And to not contact you and leave you waiting ! No way. The owner should of accepted his mistake and made good on his promise, especially since you have been a long time customer. The loss he would of taken could be a lot less than the missed business in the future.
Had this happen to me with a car purchase. Called twice to confirm the price so I could get a cashiers check. Went to pick it up and "Oh we made a $1000 mistake" Almost called the cops as they wouldn't give my deposit back. We finally agreed to split the differance and I also got lifetime oil changes with the car. Went there numerous times when I was sitll in NJ for the oil changes but never used them for any other service.

Well I see both sides of the situation. I probably wouldn't use the dealer again, but I know when you say things on social media, those statements are there forever. Just be careful.
Seems as if it will work out for the best since an even lower price resulted.

Thanks for all support guys!! Message from the store, new KB on it's way. This store has been great, they have been E-mailing me all day long about what's going on. I'm sure my business with my local store will be less after this. I have used tons of money there during the years. I will let you know mid. next week how it goes, hope I'll get the right version this time. lol
skude

Wouldn’t you warn your friends to beware for that shop?

Guess it's an Norwegian dealer, so most people here at SZ will not be in the 'Danger Zone'.
But yes, always nice to know who is good and who is not quite as good to treat the customers well.

After a longer wait than expected I finally got my PA4X. I am now working on editing my Pa3x songbook to work in the 4x, all my old user styles are working good. Since there are no Performance banks I wonder if anyone tell me how to change and save a new startup style?
skude

Set everything like you want it, then press and hold the My Settings button. Save and you are done!

Thanks Don!
I did "My settings" but I had not turned off/on the KB yet so I didn't know this was the startup. Great KB, love the big display, and even the old user styles sounds very good. I have to study more I guess, may be I even have to read the manual but as usual not enough time. Hope to get most of it ready for work next Saturday
skude

That store should have done everything in their power to make up for the mistake, I understand when a mistake happens, and sometimes it's not the dealer fault. But I have been part of similar situations. I'll do whatever I can do, even if it is me going head to head with Yamaha or Korg, etc.

Because being a very small shop, I am hands-on with everything, because I'm the only one here. So I have very small profit margins, to compete with the big guys, even having much better prices, I have people that know me from the forums, or have bought from me before, not even give me a chance to beat a price, or even given a chance, and they end up buying from Sweetwater or wherever.

I completely understand buying from them, when it's a brand I don't carry or have access to, But when it's a line I carry and don't even get an email or call then I read about it on facebook or forums, it hurts, not only financially, but it gets deep, it's almost impossible to be a small shop and compete, let alone stay in business.

Sorry, I strayed from the conversation


The dealer should appreciate the customer, and do whatever they can to keep that customer, especially when mistakes where made, every customer is important, and should be treated as so.

Money is money and can be spent anywhere, but soon there will be no more small guys, and then the big guys will do whatever they want, and customers can't do or say a thing.

I have bought 4 keyboards from Frank and won't go anywhere else. He not only has the best price, but will spent any time necessary to solve a problem or give his expert opinion on gear in general. He has gone to bat for me, as well as many others on the forum.

We love you Frank