You guys do understand that AJ only works part time for the U.S. Ketron distributor, right? Unless something had recently changed, he is a salesman at one of the larger independent retail music stores in the U.S. so he is not spending his every waking moment reading posts in this forum. I on the other hand, would have been happy doing that very thing but I think my price was too high for the distributor since I never heard anything from him after sending him a proposal.

You really need to let the company who sold you the instrument provide the support. Part of the profit they made on the sale should go toward after-the-sale support. And if they cannot provide proper support, possibly you purchased from the wrong dealer. It is not the responsibility of another country's distributor to provide support, nor is it the manufacturer's responsibility, it is the dealer who sold you the product directly.

Best Regards,

Dave

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Wm. David McMahan
LearnMyKeyboard
JazzItUp Band
The Modulators

[This message has been edited by WDMcM (edited 09-19-2009).]