Originally posted by WDMcM:
You guys do understand that AJ only works part time for the U.S. Ketron distributor, right? Unless something had recently changed, he is a salesman at one of the larger independent retail music stores in the U.S. so he is not spending his every waking moment reading posts in this forum. I on the other hand, would have been happy doing that very thing but I think my price was too high for the distributor since I never heard anything from him after sending him a proposal. 
You really need to let the company who sold you the instrument provide the support. Part of the profit they made on the sale should go toward after-the-sale support. And if they cannot provide proper support, possibly you purchased from the wrong dealer. 
It is not the responsibility of another country's distributor to provide support, nor is it the manufacturer's responsibility, it is the dealer who sold you the product directly.
Best Regards,
Dave
David,
I understand every word you wrote and I fully agree, however it's not the dealer we have a gripe with - it's KETRON - the dealer can't finish the unfinished symphony ,AJ goes well beyhond the call of duty and perhaps we should not ask him from any country your right there too, however he has always appeared to know much more than most about Ketron and he will usually respond, the answer to the thread was mainly about emails that don't get answered from Ketron , my explantion of there head down approach was very appropriate,KETRON don't read this site the truth hurts.
Regards
PS what profit are you talking about dealers only make about 10% on a KETRON sale, thats their fault.
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