Cass,
I cancelled two locations because of the same thing. The staff at each place were sitting on their back sides and not doing their job. I had a lady grab my laptop off my stand and it took two big guys to get it away from her. These were places where memory care folks live and they should never be allowed to approach entertainers. You have to remember - it is not the fault of the person grabbing the gear - they often don't know what they are doing. At one of the places I packed up my gear and went home because the staff seemed indifferent to the whole thing.

Deane