Mastiffe,
Two questions:
1. Have you ever seen any Roland product brochures? They usually have the contact info. Another place to look would be the music publications online, such as
www.keyboardmag.com. The phone number is not a 1-800 number, though. I found a number for you, from Electronic Musician magazine, 323-890-3700. The fax number is 323-890-3701. You can contact them by going to their website (wwww.rolandus.com). I believe they have a link for emails.
2. Where do you usually buy your gear? Your Roland dealer should be able to provide the information you are looking for, or at least put you in contact with someone who could help you.
I agree that some websites and online support are not the greatest.
I hope this helps you.
DanO