I planned my trip to Lancaster to demo the Wersi line...I emailed them 2 days prior...no return email...called and left a message (automated voice}..no return call..


So..I fueled up ..for this mini vacation..(that is what I told my wife)..

241 West Roseville RD, Lancaster....Okay..I'm here...but where are they (this is a shopping center}..after riding all around, and 2 more calls to information, and another to Wersi(again no answer)...I ride around somemore..something made me look beyond a Beer store front sign..and I noticed the old remains (dirt marks) of a sign..Wersi Music center..

So I go into the store and asked the young guy about Wersi..he told me "That his company has been in the building 4 and a half years"
and that Wersi still advertises this address in the phone book...


No wonder they can't sell any Wersi boards..they don't exists...

I have read that Wersi has the worst customer support....I might add just plain customers can not be found...


I no longer have any interest in Wersi..I am convinced it is another over priced product with a company that does not know how to run a business...

Thankfully I was able to come home to my Roland's and MediaStation..

My wife isn't to happy now either..since I cut the mini vacation short...I had to promise another trip....something about Hawaii..

A year ago I was planning to purchase a Wersi keyboard because I was interested in the technology of the keyboard. I called Wersi Music in Lancaster PA and left 5 voicemail messages over a two week period. After two weeks, I finally received a phone call. I told the owner of Wersi Music that I wanted to purchase a new keyboard and we discussed a couple of models that were available. He promised to send via mail the specifications and a quote. I never receved the information. I called and left more messages over the next few weeks. I finally received another call back and he promised again to send me the information and a quote. I never received the information he promised.

Since Wersi demonstrated absolutely zero customer support, it would be a huge mistake to ever buy one of their products. If they will not send information or return phone calls to someone willing to purhcase a keyboard, what is the chance they would respond to any customer service call?

OMG!!!!!

How depressing

I can't believe you drove almost 2 hrs each way to find Zilch!

Wersi Sux

I can't believe anyone would drive that far without having contact with the person you intended to meet first. A drive across town perhaps, a 2 hour drive with no communication is just stupidity on your part.

I haven't spoken with Chris or Ralph from Wersi USA in a while since I haven't needed any service but all the previous times I've spoken with them they were always cordial and quick to respond. I can't say why they didn't respond to you but once again driving that far without confirmation they would even be there was and error on your part.

I've had nothing but great service from Wersi USA so I can't cast stones where they aren't warranted. Sorry to hear others experiences haven't matched mine.

Hi Fran

That’s a turn up for the books, as if you read the posts from US Wersi owners, Wersimusic is the best thing since sliced bread.

I have posted the following on the Wersi OAS forum to try and get some feedback.

“To all our US members

1. Does Wersimusic USA exist, as no one seems to be able to find it, also no calls, emails or any other form of contact is received by potential customers who have tried to contact them?

2. There is also no showroom address mentioned.

3. If it does exist (Which with information from potential owners who tried to find them, suggests it doesn’t) where are they.

4. Wersi already has little penetration in the USA, and currently (With total disregard for potential customers from Wersimusic USA (If it ever existed) this seems to be going from bad to worse.

Bill”

Also contact the New Wersi International Marketing manager Mike Carroll m.carroll@wersi.net who hopefully will be able to help.

Makes you wonder if Wersi wants to sell in the US at all, a very disappointing and depressing episode indeed

Bill




[This message has been edited by abacus (edited 10-08-2008).]

Fran,

You just used that for an excuse to visit the strip joint across the street. I won't tell your wife.

Tom

This morning when Fran left I was excited all day at my gig waiting for a nice review of some Wersi KB's......& then this BS has to happen. How can they still leave up a website that is defunct? Unacceptable!
http://www.wersimusic.com/

Lee, I had customers (when I had a store) that purchased Wersi 20 plus years ago..i didn't expect them to be gone (especially 4 1/2 years..) without making note in the phone listing or their webpage..There is no excuse for this business practice...

I also tried to reach Ralph Conti via email and phone..without return calls or emails..

I didn't think it would be "stupid" to head out there mid-week..after all, to the best of anyone's knowledge..they were still in business...

Personally, I wouldn't even drive two hours to hear one of these. I won't even get out of bed for something that fails to impress me on just about every demo I have ever heard...

If it's THAT good, someone would have posted something by now. In fact, they would have posted a BUNCH of stuff by now. Surely someone with better than minimal playing skills has one in their hands by now? But this stonewalling by all it's users seems to lead to that conclusion... an arranger that only BAD players like

Not much of a recommendation, and certainly not enough to make me drive four hours there and back to see for myself. At $3.70 a gallon, they had better come to ME if they think I'm wrong!

Diki, a drive to Lancaster is a nice ride..The Wersi stop was a side trip...We (my wife and I) had a great meal, and some sight seeing...Even stopped at another "music store"..They had 2 keyboards, 4 guitars, 2 amps, a mixer, a clarinet, and a trumpet..

I wasn't interested in staying over night..so it probably will cost me..(Hawaii)...

PS: I can afford the gas..

http://www.yousendit.com/download/bVlEUWVwTlFrWTgwTVE9PQ


Now the store has better values..

Here is the supposedly "Big WERSI Dealer" in Lancaster PA that Fran drove 2hrs out to today. NOTICE the Faded WERSI lettering BEHIND the Liquor Store sign

Shameful !

[This message has been edited by Dnj (edited 10-08-2008).]

I haven't spoke with Chris for several months so I can't say whether or not Wersi Music USA still exists but my guess is that it does. Of course with times being so bad and many businesses closing, it is possible they decided to call it quits.

I don't believe they've had the showroom for quite some time now so that comes as no surprise to me that Fran found a new business at that address. It was my understanding Ralph was running the business out of his home office and Chris was doing service at another site.

I'm not sure where the current business address is but I do know the Wersi Music service address is listed on their website.

Wersi Music USA did and most likely still does exist although no longer at the same locale. I can't imagine Ralph or Chris not informing Wersi customers if they did go out of business.

Having been a Wersi owner for some time and having dealt with Ralph and Chris at Wersi Music USA for several years, I can say that I've never had anything but great service from them.

http://www.thepianomaninc.com/Products/Wersi-Organs_87.html


Found this dealer in MA

At one time I was interested in a Wersi...Ralph and Chris were very helpful, sent me manuals etc and always either answered the phone or called me back promptly...that was maybe...4 years ago...I heard they closed the store and moved to a warehouse type place due to costs.

They certainly should have updated the address...then you would not have gone to a hasbeen place...

One of the reasons I did not go with a Wersi was the folks in Germany's complete lacl of support for USA markets...I am convinved they could care less if anyone here buys one or not...so I won't.

If I lived in Germany or another country they care about I might have one right now.

Ralph and Chris were NOT the reason I did not pop for a Wersi...They were nice people and very knowledgable. But some things you need from Wersi Germany and good luck on getting them.

One other thing...I heard you had to BUY the manuals for OAS7 ( I believe it was 7)about $200. WHAT! Forget it!

I don't know now...matbe they have given up?

I do wish Ralph and Chris well, wherever they are! :-)

Lee

besides the $200.00 how much is the new OAS7 upgrade itself?

I received an English manual from Wersi Music USA when I did my OAS upgrade and it didn't cost me a cent. I believe the English Manual in Europe is slightly different though and I have heard of some dealers selling them.

The cost of the OAS 7 upgrade is dependent upon what version of software you are upgrading from and what your previous hardware setup was. The upgrade is both a hardware (newly programmed SG card) and software upgrade. It cost me around $500 to upgrade from OAS 6 to OAS 7 which was a bargain considering all the new sounds, effects, features, and improvements to the GUI.

Contrary to what many people believe upgrading your OAS instrument isn't ultra expensive and if you are technically savvy, the end user can do the upgrade on their own.

[This message has been edited by Ensnareyou (edited 10-08-2008).]

Oh come on, two hours, you make it sound as if Fran crawled backwards across the North Pole for this.

If I see an address in a phonebook of a store that I may be interested in visiting, I wouldn't even bother to call. I would assume they were still there and just drive up. I've done that actually, more than once.

If a company fails to answer a simple phone, or return a call if you leave a voice-mail, and fails twice to send you information as promised, their service sucks.

------------------
- THE DUTCH KEYBOARD FORUM
http://www.keyboardforum.nl

Yeah yeah, you said that already. Now pick up that phone and call these Great Guys. See if you can get hold of them.

Hi Fran

You have mail

Bill

A Dutch Keyboard Forum ? That must be a very small one .

It's not, and you know that since you were a member and posted 596 messages in it. Too bad we had to ban you.

------------------
- THE DUTCH KEYBOARD FORUM http://www.keyboardforum.nl

[This message has been edited by Burkels (edited 10-09-2008).]

Follow up:

Chris Conti contacted me (via email)..

He stated they were out of town when I tried to reach them...

He informed me..they no longer have a show room, but via appointments..show product from their warehouse..

He also gave me another phone number to reach them for appointments..

Hmmm, just did a mapquest that dealer is a mere 5.24 miles from the office I'll be working at later today. Unfortunately, I won't have the time today, but in 2 weeks when I'm in the area again I may stop by.

Ensnareyou,
Just curious...was that OAS 7 manual a real manual from Wersi or did the great folks at Wersi USA..just take care of you with a copy/PDF file?

My bad feeling of poor support always has come from hearing folks complain about the factory support for hardware & software..not from Ralph & Chris.

I still am interested in a Expander (I think it is a EX-1)...what is the going price?


Lee

Banned for what?.....what kind of forum is that

Wersi are still in business, don't worry..
Last week I get a visit in my office from R. F...z, Bill for sure know really well...

We shared some business information, don't ask me what because I can not tell now..
They also are testing one MS hardware card for his organ production.

Another big company that we know well...is starting to testing and value to use in production my Pro Audio expansion embedded 24bit cards...

The future promising interesting...)
regards

Dom.....has the new 61 key MS been released yet? If so any more info you can give us, pics, demos, etc etc .

still not, we are in full new hardware production, when i get the first case samples i can make the pictures.

Dom thanx....keep me posted asap I'm interested.

If it's any consolation, Wersi has treated the UK no better since the glory days of the brand in the 1980s.

Dom, I bet you could pick up some well-trained Roland ex-employees for a song right now, to help you with production...

You got any insider insight to what is happening up at Roland's production plant?

(Insider insight... is that like the Dept. of Redundancy Dept. ? )

They also banned me....

If you don't agree with their moderators, they ban you...

But then overehere in holland we have 2 great Wersi dealers, and worldwide espescially Wersi austria has done some great stuff ...

[This message has been edited by Bachus (edited 10-09-2008).]

Well... I guess it kind of depends on HOW you disagree with the moderators!

I am a member at several forums that would NEVER allow the petty bickering and name calling that goes on here, and are quite aggressive at banning those that cannot show respect, even while disagreeing with others. I kind of like it, myself. There's something about not having to look a man in the eye that can make you post things you would NEVER say in person, and as long as this is enforced evenly, gives me no problems whatsoever...

You don't have to call someone a moron, to explain that he IS one...

Would that some here could learn this...

Thats stinks, doesn't sound like an open friendly forum at all where you can discuss views pro or con..