BILLY NEIL IF YOU CAN GET HOLD OF A PROPER TECHNICIAN FROM TECHNICS ON THE PHONE,HE WILL BE ABLE TO HELP YOU OVER THE PHONE GIVE YOU INSTUCTIONS WHAT TO PRESS ON YOUR BOARD, I HAD A PROBLEM ONCE ALSO, AND GOT IT FIXED THAT WAY, I LiVE IN CANADA YOU CAN TRY WHERE YOU ARE,BEST REGARDS,BENNO
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BEANO