I have just had my own problems with a courier.

We Purchased a transparency scanner for work costing £2500. It was tested and shipped out to us on guaranteed next day delivery. It eventually arrived 8 days later in a battered box. It did not work.

The supplier was able to replace it the next day and I personally travelled to pick it up.

On a happier note I get my shiny new PSR1000 on Friday - yippee!!

Jus