Thank you all for your replies. It is re-assuring to know that it isn't all my fault (I have to admit sometimes it is).
For your info, I use Windows XP Home Edition and have even updated to the SP2 system thinking it might help but to date, haven't had any luck. It is so disappointing as I was really looking forward to receiving this new tool. I have kept up to date with Fred's postings and what all you friends on this forum have to say and it sounds very exciting so, I will keep on trying.
Will let you know if and when I am successful.
Thanks again to each and everyone of you.
Aud - UK