After sending the URL of this thread to PayPal I got back the following answer:
Dear Fred Mellink,

Thank you for contacting PayPal with your concern. My name is Connie and I am happy to assist you.

PayPal is a non face-to-face payment service and we must maintain high
security measures to make our payment service the safest it can be. We have made some changes to our policies and processes, but we have tried to
implement these changes in a way that causes little disruption to our
members.

· Unfortunately, there are websites on the Internet that stress a
negative experience with a particular company

· Please keep in mind that not all the information is complete, or
there are more circumstances than are actually stated

We can assure you that PayPal is committed to our members and we do
everything possible to make our service secure, convenient and
cost-effective.

· We make every effort to stop any fraudulent activity

· We have a highly trained and innovative Fraud Team that works
closely with the FBI to bring indictments against fraudsters

Our security measures, policies and processes enable us to continue
providing the level of service you deserve.

· We plan on implementing new and exciting features for our members

· We are committed to earning your trust by offering you the best
service possible

· Thank you for helping to make PayPal the most secure trusted online
service

For more information on PayPal, please visit the 'Company' section of our
website at:
https://secure.paypal.com/cgi-bin/webscr?cmd=p/gen/about-outside

We are continually improving our customer service to accommodate members'
needs and can be contacted via secure webform at
https://www.paypal.com/wf/f=default

I appreciate the opportunity to assist you. We are committed to making your experiences at PayPal pleasant and rewarding.

Sincerely,
Connie
PayPal Community Support


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Kind Regards, Fred