Wow Ziggy! You even "FIX" GEM Keyboards and they're still sloughing you off!! If it were me and they wouldn't correct the situation in a reasonable amount of time I would sell that thing ASAP and NEVER buy from GEM again!! Period!!! It's amazing that Paul Davis who is GEM's HEAD of Sales and Marketing Division for the WHOLE USA can't get things resolved either. Who's running GEM Italy??? If it was in my power I would FIRE him so fast it would make your head swim! It really is DISGUSTING Ziggy! I sympathize with you and hope things WILL get resolved soon. If they don't, then read my statement above ^ again as to what you should do IMO.

Best regards,
Mike