Ziggy, this is really disturbing news to hear that GEM Italy still has not made good in correcting your problem. If GEM Italy continues to drag its heels, they most certainly DESERVE the thread title you gave: "General Music Italy are disgusting!" and I will continue to support keeping this thread at the forefront as a 'warning' to others to the way they treat their customers. If Technics can go under, GEM certainly could be next on the list too. Please keep us abreast of developments. - Scott