Hi again Mark,

I've never owned a Dell before - so no Dell experience and I have no affiliations with that organization.

After purchasing my Inspiron 7348 2-in-1 there were several problems with it:-

* Touch screen not working
* Wouldn't recognize external DVD

When I reported these problems to Dell support they, the next day, sent a technician 200+km from Melbourne to my house (I live in the bush up unsealed roads) and fixed all issues - then ran extensive diagnostics on the laptop. That's at least 6 hours driving to keep me happy. I rate their support very highly.

Cheers,
Phil