I pulled this thread back up, because I'm having trouble with my new laptop. I bought a "loaded" Dell 2 in 1, touchscreen,6th gen i5, 8 GB of ram, 256 SS hard drive, Windows 10 home.

Can anyone of you help me with these two problems.....in "words?"

1) the touchscreen doesn't work half of the time. If I'm correct, whatever icon I see on the screen can be activated by either the cursor or by my finger. That's not what it's doing for me. Oftentimes I can't even close out a window (X in right hand corner) using my finger (but it closes out using the cursor). I've tried all kinds of tapping the screen, finger combinations and different levels of pressure.

2) the cursor. Sometimes when I'm working the touchpad the cursor doesn't move. When it does move, it lasts about 3 seconds and then stops dead in its tracks.

I was on the phone with Dell techies for two 1 hour phone calls diagnosing it over the phone. The first one helped me adjust all settings that might have anything to do with it. The second one (today) updated the BIOS over the phone to see if that worked. The third one I happened to briefly talk to said it's probably the drivers. My response was how can the drivers be bad on a new Windows install?

My dilemma is I have 10 days left to tell Dell to replace this computer before I'm stuck with it.

Any comments or suggestions appreciated.

Mark