What a mess this situation is. But if you're going to be in the music business nowadays, a laptop 2 in 1 is an absolutely necessity.

I've been on the phone 3 hours with Dell now, since the above message. He took remote control of my computer.
We tried a number of things including disconnecting the touchpad to see if the touchscreen works any better. He said the two drivers do not affect each other but he'll do it anyway. When he finally said he wants to try a new OS install I drew the line there.

Luckily I know how to handle situations like this....options are as follows. They'll send me a replacement laptop but will not extend the initial trial period. That means I still only have up to April 05 to determine if the 2nd computer works correctly. But.......they WILL give me a refund on the 2nd computer if I decide I don't want it for a 30 day period from the time I receive laptop #2. I'm to let them know tomorrow.

The reason I'm writing all this out is.......can any of you give me your opinions on what YOU would do given these circumstances. I mean I have no problem returning this for a refund right now and "re-buying" again.

So, what I mean, is............would you go for a different brand or stay with Dell and go for a different model? And do you have suggestions on a "model." etc, etc, etc Meantime I'll make the decision on how I'm going to go about returning this one.....refund or exchange. But...it's clearly going back!!!

Thanks

Mark