Originally Posted By: kaimei19
When I reported these problems to Dell support they, the next day, sent a technician 200+km from Melbourne to my house (I live in the bush up unsealed roads) and fixed all issues - then ran extensive diagnostics on the laptop. That's at least 6 hours driving to keep me happy. I rate their support very highly.


I don't know how these things are generally handled in Australia, but in Germany you have to pay attention to the type of warranty included in the purchase: normal consumer laptops have a bring-in warranty, i.e. the customer has to send the laptop to the manufacturer. But some products (like luckily my Toshiba Port�g�, which was a B-Ware business model originally purchased by a company) have a warranty which includes a technician coming to one's home and exchange or repair on site.