I'm sorry, but NOT making a warranty claim out of some misguided loyalty to a dealer is insane..! He makes a handsome profit selling you your Audya, and you don't think he should have to share in the pain of an underdeveloped product sold as fully working?

I am QUITE sure that if I were in your position (of not even wanting to play it in its' current state because it crashes all the time), I would have LONG ago returned it to the dealer, and when he tells me 'an OS fix is going to fix it' I'll tell him he can sell me another one when it DOES work to my satisfaction.

The dealer can quite easily return the unit as a warranty claim and get HIS money back... Your warranty is with the manufacturer, NOT the dealer. And if he handles enough warranty claims, you can be SURE he will light a far more effective rocket under Ketron, by telling them he won't order any more until it IS fixed.

If THAT don't make them fix it, it can't be fixed...

Get your money back IN FULL. You have better warranty protection in the UK than we get over here. What is it, one year? You are inside that. Get your money back, move on, revisit the purchase again once Ketron fixes everything (or brings out an Audya2 ).

Why should YOU take a loss on it? It NEVER worked. And now a lot more people know about the issues. Best of luck getting anywhere NEAR what you payed for it on the used market, now the facts are out there...

If this were a dishwasher, you'd have taken it back LONG ago.